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Xerox 5855 only holding 3 jobs

I have a Xerox 5855 which will only hold 2 or 3 jobs at a time.

 

I can see jobs queing up in the print queue but not getting to the printer. Only once a job is released from the printer will it leave the queue and sit in the held queue and so on and so forth.

 

I have a number of these devices in the business and only one is having this issue.

 

Printer is network on a 2008 server.

 

Firmware is most recent

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Valued Advisor
Valued Advisor

Re: Xerox 5855 only holding 3 jobs

First, confirm the driver is on an LPR port and is not using LPR Byte Counting, SNMP

Capture.GIF

 

 

If it is the same driver setup on the same server printing to the same machines and only one has an issue, the next steps are to perform a software/network reset at the device, then run an Image overwrite at the device. If it still fails the final step is an ALTBOOT, which will entirely wipe the device, if it comes to this step, make sure you do not clone itself, clone from one of the other devices instead (If you do so while the network cable is unplugged, the only thing you will need to do once complete is to re-enter the proper IP address as everything else will be done.

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Joe Arseneau
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