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Xerox 5855 prints extremely slow

Hello,

 

I have a client with one of these network printers. Have tried three different drivers and disabling the print spooler. Still prints at fastest i page per 30 seconds.

 

Have four other network printers on the network. All print pages in five seconds.

 

Have printed a page from the web interface for the printer, it prints in 5 seconds. Was told by support this means my problem is with the print driver. Have tried three different drivers. Systems are Win 7 64. All on Server 2012 domain.

 

Have spent three hours on the phone with support. Have been waiting for a return call or e-mail for four days now.

 

Have same problem on evey workstation on the network.

 

Any suggestions?

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Valued Advisor
Valued Advisor

Re: Xerox 5855 prints extremely slow

Hi!

 

Have you tried changing port from RAW to LPR or vice verse?

Navigate to Start -> Devices and Printers and select the correct printer, right click and
choose “Printer Preferences”.
Go to Ports -> Configure Port and change the port protocol being used.

 

Any changes?

What type of document is being printed?

 

Best Regards

Kimzi


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Re: Xerox 5855 prints extremely slow

Kizmi,

 

when logged in as the administrator on the local machine, you are unable to change the settings from  RAW to LPR. If I change to LPR, then click apply I get a popup box saying 'the que name is not valid'.

 

while on the phone with tech support, we tried other ports for RAW with no success. back to the 9100 port.

 

Documents are text or pdf files. medical office setting, billing does most of the printing.

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Valued Advisor
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Re: Xerox 5855 prints extremely slow

Hi again!

 

That is correct, most xerox printers do have "lp" as queue-name, without the ".

 

Best Regards

Kimzi


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Re: Xerox 5855 prints extremely slow

so are you proposing some sort of work around? renaming the port?

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Valued Advisor
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Re: Xerox 5855 prints extremely slow

Hi Leon,

What kimzi proposed would be a fix if it resolves the issue. A workaround would be to go into that same port and disable the SNMP option all together as it would fix it at a cost in that case where Kimzi's suggestion would break nothing and would also be better than the current setup in every possible way as LPR is far better in all regards than RAW.

 

The issue you are seeing is likely an issue with SNMP traffic, which would be easily verified by removing SNMP as an option in the port.

But if the SNMP is disabled it stops bi-directional communication so it is a workaround where you are choosing to have speed over functionality (Toner and paper levels will be unavailable in driver and the Job notifications will get disabled)

 

Finding the SNMP issue takes way more than could be done on the forum, but a good method is to :

1. Disable SNMP, if the speed goes to normal after a reboot

2. Install locally to eliminate the Server and the multiple driver/queues on it (32bit and 64 bit) and the extra hop (client PC looks for info on server, which looks for info on printer, then printer tells server and server tells printer)

3. If it works fine locally installed on client check that it works locally on server.

4. If it works locally on the client and the server, check to see if it is cross architecture (64 bit server and 32 bit client)

5. Now that you have the proper layout and know what setups do not have the issues do a wireshark trace of the driver use from client to printer to see the issue as the network sees it, everything has a timestamp so you will see exactly where the lag is.

 

If for some reason things are being intercepted you could likely just change the SNMP settings on Centerware Internet Services via Properties > Connectivity > SNMP > Edit and try making public be public2

 

Capture.GIF

 

Then go back to the driver and turn SNMP back on and add the 2 at the end.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Xerox 5855 prints extremely slow

Joe,

 

debating the details of a workaround versus a fix are a waste of time. to correct yourself, this would be a workaround considering that the cost of this printer would not be using all of the features that xerox markets to the public, but Ill get back to the real issue of how to get this printer working in a reasonable amount of time.

 

 

Is there a way to rename the port so that I could try RAW printing? I have searched all over the web with no success of how to do this in windows 7.

 

the closest thing to disabling snmp I found was http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/

 

I hate editing the registry so reluctantly did this.

 

the printers are installed locally. they were not shared so drivers are installed on each machine locally.

 

I was unable to find anywhere in the driver for disabling snmp. I am assuming you meant in the printer properties somewhere, I looked everywhere but could find nothing.

 

any clarity will be appreciated.

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Valued Advisor
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Re: Xerox 5855 prints extremely slow

Your link describes disabling SNMP in the driver before it gets to the registry edit and you were in there in your 2nd post where you tried to enable LPR but didn't fill in the queue name.

 

Start > Devices and Printers

right-click the printer and go to Printer Properties > Ports > Configure Port

You cannot change the name but can change the IP but neither is necessary as there are radio buttons or check boxes for everything RAW/LPR/SNMP. RAW will always be port 9100 on printers without multiple print queues

LPR should have the queue named lp

LPR Byte Counting should always be disabled

Disabling SNMP here is step 1, if it works, then the issue is the SNMP traffic and this might be possible to fix by changing the SNMP name as shown in my previous post from the default "public" in a case where the traffic might be duplicated or trapped on the network or in the OS as some sort of conflict. So in that case change it on the device, then reenble it in the driver and change the Community Name to whatever you put on the copier. But this would then need to be done on each PC as the OS won't auto update it from the Windows default of "public". This is where the Wireshark trace would come into play, to find out where the issue is, but reading the trace is not a simple task, you would need to have a strong networking background to understand the trace. Xerox has engineers that can, and you could probably get them to read them through 2nd level contact. But they would be fairly limited in narrowing down the exact cause since it would just be IP addresses and responses, they have no way of knowing what each IP belongs to or what software is running on them, or even if they are computers/servers/routers/switches/printers etc etc.

 

Capture.GIF

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Joe Arseneau
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Re: Xerox 5855 prints extremely slow

so I changed the queue name to lp and still lags 30 seconds per page.

 

 

should I change the name to public2 in the copier firmware?

 

where in the pcs would I need to change the name to public2?

 

thanks

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Re: Xerox 5855 prints extremely slow

Uncheck the box that says "SNMP status enabled" and apply that, then reboot and print a job, if it then works faster you move on to the rest of the suggestions. The LPR thing has no relation to the speed issue you are seeing.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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