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cfreema4798
cfreema4798 New Member
New Member
‎04-03-2014 04:01 PM

Xerox 5855

Hi,

 

I am trying to print from a windows XP machine to a 5855 in our copy room. The printer is on a server named Print1 and the printer name is PRN6. I keep getting an error when trying to print. The guys with windows 7 can print just fine just not me. I checked the event log and got event 20 and source print. The current driver installed is Xerox GPD PCL6 V3.3.347.6.0

 

the error i got was unable to communicate with printer but i am able to ping the printer from the cmd prompt. Can anyone tell me what is going on?

 

thanks,

 

chase

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Kimzi
Kimzi Valued Advisor
Valued Advisor
‎04-04-2014 02:54 AM

Re: Xerox 5855

Hey you!

 

Check that you have the correct driver settings, check the port and IP address.

Also check that the Global driver is setup to use a 5855 machine.

If that does not work, you might need to talk to your network administrator. (even if you can ping, it could be the netmask/gateway etc.)

 

Best Regards

Kimzi


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