Hi,
I am trying to print from a windows XP machine to a 5855 in our copy room. The printer is on a server named Print1 and the printer name is PRN6. I keep getting an error when trying to print. The guys with windows 7 can print just fine just not me. I checked the event log and got event 20 and source print. The current driver installed is Xerox GPD PCL6 V3.3.347.6.0
the error i got was unable to communicate with printer but i am able to ping the printer from the cmd prompt. Can anyone tell me what is going on?
thanks,
chase
Hey you!
Check that you have the correct driver settings, check the port and IP address.
Also check that the Global driver is setup to use a 5855 machine.
If that does not work, you might need to talk to your network administrator. (even if you can ping, it could be the netmask/gateway etc.)
Best Regards
Kimzi
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