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BHickey75
New Member
New Member
‎03-06-2018 02:08 PM

Xerox 6027 093-972 ....will not recognize Cyan cartridges.

Product Name: Other - specify product in post

Hi, I'm having trouble clearing the error message from a bad cyan cartridge. My printer will not recognize the non-Xerox I had installed, nor will it recognize the old empty one. No other functions are accessible. I need to scan a document, but my printer is little more than a paperweight until I can clear this error.  

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-09-2018 06:22 PM

Re: Xerox 6027 093-972 ....will not recognize Cyan cartridges.

Hi BHickey75,

Thank you for using the Support Forum. Please take a look at the solutions for the fault code 093-972. Also try removing the cartridge turn the machine off and wait for 2 minutes, Install the old cartridge that was working and turn the machine back on.  If none of this works please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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