Xerox 6204 Error chain link 123-314

[spinder]

We are getting a Chain Link error 123-314 on our machine. Would someone be able to give me more detail about this message?

thanks,

Steve

[SandyP-Xerox]

Hi spinder.

Thank you for using the forum.

The beginning of the chain 123 identifies an Internal Communication Error, Firmware download failure or Power On Self Test (POST) Fault.

Not sure if you have tried powering off and on the system.

Here is the solution that describes that process: http://www.support.xerox.com/support/WF_6204/support/en_US.html?objGUID=6445

If this does not help please contact support at 1-800-821-2797.