Xerox 6605 invalid toner

[jzagaja]

I need to check printer but toners stopped working. Spent money tried toner chips for different regions and all doesn't work. How to check region without printing config page?

[Fabio]

hi,

this could be a software issue on the machine, its best to call xerox for a technician...

more info:

Problem:
All Toner Cartridges are shown as invalid, new Toner cartridges don´t solve the problem, Reboot nogo
Cause:
SW Bug

- enter diagnostic

- check NVM 606-209: 0 - sold, 4 - metered, 100 - neutral.

- change NVM to correct parameter

- reboot MC

- enter diagnostic and read NVM Value 616-329 (sequence number)

- call EHS and provide sequence- and serialnumber

- get suppliesplancode from EHS

- enter as admin and give in provided suppliesplancode

- reboot MC

93-921-00 Toner CRUM Comm Fail Magenta. Status codes 03-561 and 09-548.

93-927-00 Toner CRUM Comm Fail Yellow. Status codes 03-561 and 09-548.

93-929-00 Toner CRUM Comm Fail Cyan. Status codes 03-561 and 09-548.

93-933-00 Toner CRUM Data Broken Fail Yellow. Status code 09-558.

93-934-00 Toner CRUM Data Broken Fail Magenta. Status code 09-559.

93-935-00 Toner CRUM Data Broken Fail Cyan. Status code 09-560.

[carmanohu2]

Thanks for the tip. I've had a similar issue.

[jzagaja]

I've entered diagnostic holding 2&8 while powering up but see no NVM read/write.

[jzagaja]

NVM 606-209 value is NG.

call EHS - do you mean call Xerox service?