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Xerox 6605 on Windows 10 Unable to print from word - just says connecting

Product Name: Xerox Workcentre 6605
Operating System: Windows 10 x64

We have a couple of windows 10 machines in our office and we are having continual problems connecting and printing.  Goes offline and now we cannot print from word at all.  Set up to TCP/IP Port as below:

printerissue.png

 

The settings as advised have been disabled.

 


printer2.png

However when we try to print from word we just get this?????

 

pinterissue4.png

 

This is driving me mad!

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Valued Contributor
Valued Contributor

Re: Xerox 6605 on Windows 10 Unable to print from word - just says connecting

 

Can you open the machine webpage or ping the ip address ?

if it is works then try to change the port configuration from LPR to RAW and set the RAW port to the default 9100 and disable the SNMP 

IF no then you have a connectivity issue and check your connections .