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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎07-17-2017 02:11 PM

Re: Xerox 6655 envelope problems from my MAC

Hi Conway,

Thank you for using the Support Forum. Please take a look at the solution for using envelopes.  Please make sure you have followed all the steps for loading the envelope.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Conway
New Member
New Member
‎07-13-2017 03:35 PM

Xerox 6655 envelope problems from my MAC

Product Name: Other - specify product in post

Hi,

 

We have a xerox 6655i. When attemping to print an envelope from the MAC pcs in the office, the job is held(awaiting resources). Below are the steps I have taken:

 

1) Latest driver installed

2) Select by pass tray on the pc

3) Correct envelpe size(#10) selected both on the pc and printer.

 

Please note if print a 8.5x11 document from the by pass tray, it prints.

 

Thank you

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