We use the Xerox 700 Color EX Server driver on our print server for our Xerox 700i Digital Color Press. All the users in the company use this printer. But very often users receive the following error when they try to print: "Print driver host 32bit applications has stopped working". The problem is then resolved very easily by removing the network printer and again reconnect with it. But it is recurring very often. I have found out that by looking in the application event log on the client side the error refers to: "Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\EF015787.dll". This dll file is used in combination with the driver file. My question now is, how can we avoid getting these error messages? Can I just delete that dll file? Do we have to start using other drivers for our printer?
Thanks in advance.
Thank you for using the Support Forum. Have you downladed and installed the 32 bit driver or the 64 bit driver? Make sure you have the 32 bit driver. You may want to uninstall the driver completely and reinstall . Please take a look at the information of using a network printer versus local printer and see if that will help. If none of this help please consider contacting your support centre for further assistance.
Remove the current driver and install the above, if it still has an issue I would then think the issue was that you have a 32bit client, connected to a 64bit server and the Bi-Di is possibly just timing out.
To eliminate that as the cause just disable the highlighted option in the printers properties on the server. If the issue goes away, there is an issue with an SNMP trap or a lag somewhere on the LAN