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1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎11-04-2022 01:30 PM

Re: Xerox 7225 out of paper error message

Hello Irm, 

Tray 5 is the bypass tray on the side of the printer. I searched our knowledge base and found this article that may assist you with fixing the issue. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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lrm
New Member
New Member
‎11-02-2022 11:49 AM

Xerox 7225 out of paper error message

Product Name: WorkCentre 7220i/7225i
Operating System: macOS 12 - Monterey

We are continually receiving 'Out of Paper' messages on our Xerox 7225. Trays 1-4 all contain paper; it shows "Tray 5" as empty, and as a result, refuses to print. Our copier does not have a "Tray 5," at least not clearly marked as such on the front of the machine.

Additionally, no matter how many times we set the defaults to 8.5 x 11, the machine switches to legal size.

Note: we have updated the drivers. The above problems remain.

Thank you for your insight.

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