cancel
Showing results for 
Search instead for 
Did you mean: 
tfling Member
Member

Xerox 7800 Professional Finisher

When a booklet is sent to the printer and setup to be folded in the professional finisher the job is automatically deleted by the printer. Any ideas as to what is causing this issue?

0 Kudos
21 Replies
v.andreev Valued Contributor
Valued Contributor

Re: Xerox 7800 Professional Finisher

Hi there,

 

You'll need to give us some more details on the document you're trying to get printed through your finisher:

 

1. Type of the paper you are using (weight and setup of the paper tray).

2. How many pages are you trying to fold?

3. Is your paper tray set on landscape (should be).

4. What is your doc type (software used)?

0 Kudos
tfling Member
Member

Re: Xerox 7800 Professional Finisher

We are currently printing a 5.5 x 8.5 booklet. We are using 8.5 x 11 plain paper setup to print landscape in tray 2. We have printed succesfully many times in the past but this is a new development. We have tried Acrobat, Word, Indesign, and Publisher on a mac and pc via ethernet and usb. We have tried the global print driver and the postscript driver but every time you tell it to fold a booklet the printer deletes the job.

0 Kudos
tfling Member
Member

Re: Xerox 7800 Professional Finisher

we have tried printing various page number but right it doesnt matter how many pages it won't fold any number.

0 Kudos
v.andreev Valued Contributor
Valued Contributor

Re: Xerox 7800 Professional Finisher

Okay then. Can you access a fault code (in the details of the print job or in the fault history)? Smells like finisher issue.

0 Kudos
Highlighted
tfling Member
Member

Re: Xerox 7800 Professional Finisher

We have look it gives no fault codes and everything else on the finisher works. It will staple and hole punch but not fold.

0 Kudos
v.andreev Valued Contributor
Valued Contributor

Re: Xerox 7800 Professional Finisher

Strange, the deleted doc should be in the Completed jobs queue with some error message / code associated. Anyway, the booklet maker is a separated module within the finisher which is not involved in hole punch / simple stapling. Try to check if there is not something wrong in that area (around R2 and R3 staple cartridges) - you can pull it out. Unplug the finisher cables during the check.

0 Kudos
tfling Member
Member

Re: Xerox 7800 Professional Finisher

We already inspected the folder and everthing look good.

0 Kudos
tfling Member
Member

Re: Xerox 7800 Professional Finisher

I can also see the deleted jobs under completed jobs but no fault code is associated with them.

0 Kudos
v.andreev Valued Contributor
Valued Contributor

Re: Xerox 7800 Professional Finisher

So it's flagged as completed?

0 Kudos