Xerox 7800 Professional Finisher

[tfling]

The printer deletes the job even from centreware

[v.andreev]

Please try to print same booklet from the CentreWare.

[tfling]

081.150.103.05600

[v.andreev]

Firmware version?

[tfling]

yes even though it didn't print anything.

[v.andreev]

So it's flagged as completed?

[tfling]

I can also see the deleted jobs under completed jobs but no fault code is associated with them.

[tfling]

We already inspected the folder and everthing look good.

[v.andreev]

Strange, the deleted doc should be in the Completed jobs queue with some error message / code associated. Anyway, the booklet maker is a separated module within the finisher which is not involved in hole punch / simple stapling. Try to check if there is not something wrong in that area (around R2 and R3 staple cartridges) - you can pull it out. Unplug the finisher cables during the check.

[tfling]

We have look it gives no fault codes and everything else on the finisher works. It will staple and hole punch but not fold.