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Xerox 7855 jamming at finisher

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Product Name: Xerox 7855 with Finisher / Stapler
Operating System: Windows 7 x64

I am having an issue with jamming in the finisher after it collates about the first 8-10 pages then it jams.  Short edge seems to run better but when I run long edge it jams every time. I tried different stocks but with the same result.  The stacker is off of a Workcentre 7545.  

Any help would be appriciated.  Thank you

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Valued Advisor
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Re: Xerox 7855 jamming at finisher

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Hi,

Be sure the paper to not be wet, turn the paper upside down in the paper tray.

What fault code do you have in Fault History (312-...)?

 

Gabi

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Re: Xerox 7855 jamming at finisher

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Solved!!  The top cover that lifts up came off of the brass bushing of the shaft so the top exit rollers were not making good contact with the bottom rollers.  Thanks all !