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Xerox 8550 color printing issues

Product Name: Other - specify product in post

Does anyone have any suggestions on how to get proper blues and grays? I have been printing without issues for quite a while but my last projects came out with off color to the point I had to run to the closest Kinko place to print the presentations I was working on. the blues come out purple and the grays brownish. If I do a Troubleshooting from the printer, the colors come out nice and perfect, but when I send a doc. to print I don't get the correct colors. 

I need help! Thanks

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