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Valued Advisor
Valued Advisor

Re: Xerox 8860 paper jam week spring

Hello tautala,


If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 8860.


Alternatively, you can visit our Contact Us page for other support options.

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Xerox 8860 paper jam week spring

Product Name: Other - specify product in post

There is a paper present sensor inside the paper exit area.  I have determined that this sensor isn't swinging out as far as it should.  The spring that pulls it doesn't seem to be strong enough.  I've "cleared" the jam by stuffing a peice of paper towel behind the sendor/lever and the printer thinks the jam is gone.


Can I get replacement strings for the two springs that are in the paper sensor?  Is there any other way to fix this?  2 little springs and my whole printer is worthless.

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