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CathyO-Xerox
Community Manager
Community Manager
‎02-24-2023 08:44 AM

Re: Xerox 8900 ColorQube Issue with Color Pucks

Hello markymarc,

Is there a fault code displaying associated with this issue. Are you sure the appropriate ink is loaded in the corresponding spot?

Thanks,
CathyO-Xerox
Community Manager

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markymarc
New Member
New Member
‎02-22-2023 06:54 AM

Xerox 8900 ColorQube Issue with Color Pucks

Operating System: Not Specified

Hello from Eastern Canada

 

  I have a client with a Xerox 8900 ColorQube, about a month ago, an issue popped up..

No printing or scanning, the color pucks will not slide down the shute, the mechanism will not lower to allow color puck to move into position.

 

Anyone have any insight or is it time to get another unit

 

Thanks

 

 

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