well, on our cases, the problem went away, i must say its not 100% yet, but far better then in the beginning on initial release!
so , at this moment, i cant help you, only xerox can make a new escalation for you based on your test files
Is there a new firmware available?
I had an engineer out to fix our 7855 last week and I mentioned the colour issues we've had with our C8055, he told me that there was a new firmware released that fixed most of the issues. The last one I have is the official one released Oct 2017.
I've checked the download page and the only one available is the Oct 2017.
yes, newer are out, they are not public available
here are links :
Is there a new firmware out? I upgraded our machine last week which has improved the colours etc but now I've got an odd issue that we keep getting local copy jobs where it fires out loads of blank pages?
Has anyone else had this?