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BREdoubleT
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Xerox Altalink c8055 - selecting the Jobs app reboots the printer

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer

We have 2 machines, purchased brand new in December, that both have the same issue.

 

We utilize a "held jobs" environment whereas all jobs sent to the printer get held until the user comes and releases their job.

 

For no apparent reason, one device suddenly got into a cycle where, when someone touches the Jobs App on the control panel at the printer (necessary to view Held Jobs), the printer will restart. Upon powering up, users can print their jobs for approximately 30 minutes (it is not consistent - anywhere between 15-60 minutes usually) after which the printer will restart again (once the Jobs App is selected from the touch panel).

 

About a week later, the other device started doing the exact same thing.

 

Software Reset did not fix the issue. In fact, the original device had techs come on site, replace the ribbon connecting the control panel to the motherboard, replaced the hard drive, installed the latest software on the machine, etc and the issue simply will not go away. I have just placed a service call for the second device, which I am not optimistic will yield any success.

 

It is pretty apparent that there is a software bug with the Jobs App that crashes the printer.

 

Is this a common problem for this model of printer? If so, is there any way to get a software update that fixes this? These are brand new, quite expensive units and they simply don't work as they should. 

 

Looking forward to a permanent resolution. 

 

Thanks

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