Xerox C60/C70 with Fiery color issue

[Miller]

I have a Xerox C60/C70 with an external fiery computer and when I print a file the color is not consistent across the page. One side has a green shade to it (which is how it should be) and the other side has a magenta shade on it. I had a tech come out and look at it, and he said there is nothing he can do? Anyone have any other ideas?

[dixonkyleard]

I'm having the same issue. This is a sample print vs. the original

[Joe Arseneau]

Rotate the image 180. If the output is identical, it is software/calibration.

If it shifts differently, the Fiery isn't the issue, it is the hardware.

For software, try running SIQA and a calibration.

For hardware, start with the SCSI cable (reverse it would be step one, so plug the end from the Fiery into the IOT and vice versa)

[fiery]

Dixons issue is that there is no black. It could be a black developer housing problem.

[Miller]

Thank you for your response.
I rotated the picture and the magenta shade moved to the top of the page. It was shading the bottom half. I only see this issue with one file so far. If reversing the SCSI cable doesn't work, what would be the next step?

[Joe Arseneau]

If it is one file, the file is the issue.

Quick and dirty would be to confirm Let printer determine color is selected, or choose Print as image in Acrobat/reader (This one should fix it, but it will negate the printer determines color selection).

But it sounds like a transparency in the file, so if pdf, start exporting/saving as pdf/x (I suggest pdf/x3 for wide Compatibility), or manually start flattening your files beforehand. But these methods don't work if you aren't the graphic designer and don't have the original files.

[Miller]

Thank you again for your help and suggestions. I started to lean toward it being the file as well until I printered the file on another identical printer and the file printed correctly. This printer is under contract with a company and I've had their techs out several time and they still do not know what is wrong, they are headed out again today to swap some parts out. I think that it is a hardware issue. I will post again once I have an answer from them.