Xerox C70 Printing Issues - Story Time

[GabiE-Xerox]

Hi,

It could be from the Cyan drum Cartridge, so first try to swap the Cyan Drum with Yellow or Magenta drum to see if the issue is moving also to that color. If the problem still persist, it mean the Cyan Developer Unit is the cause.

Gabi

[PrestoMichael]

Recenty purchased a Xerox C70 and at first it was great. And we have had several issues crop up over the past month. I have attached some images in hopes that someone can tell me what might cause this sort of light line. It is only happening with Cyan and anything that uses Cyan. Any advice is welcome.  Thank you!

[CathyO-Xerox]

Hello Scot,

 I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

[scotwilsn72]

I really don't understand what's with the random paper settings.

In an earlier thread you all were saying to use different settings and that Xerox even told you to.

Sounds like Xerox techs can't read. You use the paper setting with the corresponding GSM range in which your paper's GSM falls in.

The printer literally creates a gap for the paper to pass through and the thickness of the gap is determined by that setting. So I've been told at least.

Our now copy and print supervisor once tried doing business  cards, and went so far as to set it to a plain paper setting. Needless to say, the combination of the plain paper setting and long edge first caused a jam so bad that a tech needed to come out and fix it...  Tried calling her out on it and telling the GM it was sheer negligence, and they didn't believe me. The supervisor just claims "well its only because I did long edge. Xerox said to never use long edge first". 

issue got solved!!

[scotwilsn72]

I really don't understand what's with the random paper settings.

In an earlier thread you all were saying to use different settings and that Xerox even told you to.

Sounds like Xerox techs can't read. You use the paper setting with the corresponding GSM range in which your paper's GSM falls in.

The printer literally creates a gap for the paper to pass through and the thickness of the gap is determined by that setting. So I've been told at least.

Our now copy and print supervisor once tried doing business cards, and went so far as to set it to a plain paper setting. Needless to say, the combination of the plain paper setting and long edge first caused a jam so bad that a tech needed to come out and fix it...  Tried calling her out on it and telling the GM it was sheer negligence, and they didn't believe me. The supervisor just claims "well its only because I did long edge. Xerox said to never use long edge first".