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Dgepeto New Member
New Member

Xerox Color 550 - Coated Paper 2 Jam on the right side.

Hello, 
We seem to have a problem with the Xerox 550 color printer coated paper 2. We don't know if it's the paper's fault or the machine since it's the only coated paper we have. 

Printing with normal paper works fine. 

Everybody in the office seems to have the same problem. We always specify to the system that it's coated paper 2 and it's 8,5 x 11 lef. The printing is fine, but when the paper is almost out of the machine, it gets stuck on the right side between 2 rollers. Each time we have to open the door and remove it. It's praticly impossible to print a straight paper because of that. 

The wierdest part of all at is that approx. 2% of the time, it prints fine.

Is there someything that I'm missing or it's the machine that doesnt really comprehend what paper is passing through.

Thank You 

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Xerox Color 550 - Coated Paper 2 Jam on the right side.

Hi Dgepeto,

Thank you for using the Support Forum. Please take a look at the solutions for jams in area 2 and see if they help.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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fiery Occasional Advisor
Occasional Advisor

Re: Xerox Color 550 - Coated Paper 2 Jam on the right side.

More info is needed.

What is the fault code?

What is the weight (gsm) of the paper?

Where exactly on the right side is it getting stuck?

Is it just past the fuser or is it going down the right door?

Is it a duplex job or face down?

 

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