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Xerox Color Qube 8570 asking to load tray that's full

Greetings, 

 

I am having a problem with the Xerox Color Qube 8570 giving me a notice to load trey 2. The trey is full and I have tried seeting it for different types of paper "light plain paper" for example. I have also tried loading different amounts of paper and nothing seems to work, it is still asking to load trey 2. I've also re set the printer and turned it off and on several times. 

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Valued Advisor
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Re: Xerox Color Qube 8570 asking to load tray that's full

So what is the exact message and fault code associated with it?

I've never seen one display to simply load a tray, it is always "Out of Paper. Load Tray 2 With XX Message" where XX is the specific paper needed in the job that is calling for it.

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Joe Arseneau
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Re: Xerox Color Qube 8570 asking to load tray that's full

"Out of paper Load Trey2 with letter (8.5x11in.) Plain Paper" 

there is no fault code to be seen on this display

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Valued Advisor
Valued Advisor

Re: Xerox Color Qube 8570 asking to load tray that's full

Does it elevate the paper when the tray is closed? It sounds like the paper sensor is damged/unplugged.

 

Take out the tray and see if anything appear broken.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Xerox Color Qube 8570 asking to load tray that's full

Ok, I took the trey out and nothing appeared broken.

Yes the paper elevates.

The roller that appears above the trey 2, is that supposed to be in the up or down position when closing?

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Re: Xerox Color Qube 8570 asking to load tray that's full

Paper size is not right with the settings can check paper type and size also check paper tray rollers,edge guides and the if the tray is elevating.
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