Hello. I own a Xerox Colorqube solid ink printer. Two months ago, my warranty time expired, so that's why I post my issue this way.
I was printing as usual, when an error "10,550.00:12476" appeared. After that, the machine seemed to hang, no button could return the printer to another state. This is te meaning of 10,550 error: Drum stall:
The fault code apparently means a paper problem, a rare situation, because the last one was thinner than the maximum. So, I decided to power off with the rear power button (I / O), i.e. manual power-off. The printer stopped working and won't start after trying to power it on. Waited an hour, a day, changed the source of power. Nothing worked.
I called official Xerox support and they said the only solution to that is to change the entire power supply. The price of that replacement is even higher than the printer one, seems like a joke.
I made a technician check the power supply and said nothing seems visually damaged. He tested almost every output and found no power in them, except some AC high voltages outputs near the TICs.
In every similar post I found, the only solution offered is to change the power supply, which includes almost all the logic of the printer. There has to be a workaround, at least an explanation to this, like a protective shutdown of the system, like car computers do.
Thank you for using the Support Forum. Please take a look at the solutions for machine powered on but no power. Also consider trying another power cord. If the problem continues I think service will need to take a look. Please consider contacting your support centre for further assistance.
Thanks for your answer. But as I said, I've searched the Xerox error suport database, tried what you suggested in several ways and even more complex tests to the power supply independently from the rest of equipment to test it.
I hope you can provide better approaches to a solution for this problem.