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Xerox DC 242 Error Code 077-304

I have error code 077-304 on my machine.  The error code is described as Tray 5 Top Cover Open.  The cover is closed, but error still remains.  I have been through the RAP and everything checked out.  When I did the IOT check on 077-304 the display did not change.  I then checked the circuit on the Tray 5 Top Cover Interlock and tried another tray, but nothing has worked so far.  Anyone have any suggestions on what to do next or what to try.  I have had two technicians from different companies out and neither of them could fix it. Please help. 

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Community Manager
Community Manager

Re: Xerox DC 242 Error Code 077-304

Hello cmahan.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: DocuColor 242.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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