cancel
Showing results for 
Search instead for 
Did you mean: 
Kajbl
New Member
New Member

Xerox Desktop Print Experience is install for each user

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

Hello,

we have installed Windows Server 2012 R2 with print server. We have 12 printers. Workstations have installed Windows 10 Pro. Each user have install some printers using GPO. Users have roaming profile.

Everything was OK last three years.
we have this problem last month...

We have problem with Xerox WC 3345 and driver Xerox Desktop Print Experience. This driver is installed for each user, when he logged. App Xerox Desktop Print Experience is not installed.

Driver Xerox Print Driver Experience is again installed for each user, when he login.

If driver is unnistall, he is again installed after restart client PC.

 

Users see in control panel many printers (with only driver Xerox Desktop Print Experience).

If user opens print dialog for example in notepad, he see only correct printers by GPO.

 

I tried delete keys from regedit by:

https://community.spiceworks.com/topic/736070-all-network-printers-automatically-added-for-each-user...

https://www.amorales.org/2019/05/duplicate-printers-showing-up-in-windows.html

I tried change driver V4 for V3 (and unnistall V4 driver), upgrade firmware printer

but not working for me

here are pics:

https://ibb.co/K9PgW9h

https://ibb.co/cvW6BRN

0 Kudos
1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Desktop Print Experience is install for each user

Hi Kajbl, 

Thank you for using the forum.   I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!