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loves_xerox623584 New Member
New Member

Xerox Device Manager Failures

My team currently utilizes Xerox Device Manager in our environment to support 1000+ printers in a retail environment.  We've had XDM for almost a year and are trying to utilize it for our first ever printer clone file update.  I've set our printers into managable groups by states with 20-150 printers per state.  I have saved clone files to be pushed to the devices state by state through the upgrade printer wizard in XDM.  

 

I have had luck with some states and complete failure in others.  Sometimes XDM will let the "Upgrade Printer Progress" sit in "Pending" for several hours until intervention is made to stop or delete the upgrade.  I experience this problem everytime when I schedule a printer upgrade in the future and sometimes when I immediately start the upgrade.  There isn't any apparent rhyme or reason for the issues, as I have gone back to states that failed to kick off at a later date and the upgrade goes through.  

 

Another issue I have had with the upgrade process is during one upgrade, the files were sent to each printer, but the validation action of the upgrade printer process stops at one printer and will not move on to the next.  

 

As you can assume, upgrading 1000+ printers with XDM is a challenge in it's own, and the problems I have been facing have not made it easier.  Please let me know if there is anything I could be doing wrong or maybe if there is a new patch or version of XDM I can install.

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Community Manager CherylO-Xerox
Community Manager

Re: Xerox Device Manager Failures

Hello loves_xerox 623584,  

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product. 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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