We have Follow-Me printing installed and working, associated with our Active Directory accounts.
I have one particular User for whom it periodically stops working.
He can print directly since we added the printer as a specific device, but when he goes to select Follow-me printing in his MS Office 2016 programs, the print Dialog tells him "Cannot connect to Printer" for the Follow-me driver.
All others have the same setup - nobody else has the problem.
Local User Profile issue??
Any ideas would be appreciated.
Hello djohnston.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox Secure Access Unified ID System, which includes articles and documentation on the Xerox Follow-Me Printing set-up and use.
If the information does not help please consider contacting your support centre for further assistance.