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Xerox Follow Me Printing stops working for User

Product Name: Xerox Follow Me Printing
Operating System: Windows 10 x64

We have Follow-Me printing installed and working, associated with our Active Directory accounts.

I have one particular User for whom it periodically stops working.

He can print directly since we added the printer as a specific device, but when he goes to select Follow-me printing in his MS Office 2016 programs, the print Dialog tells him "Cannot connect to Printer" for the Follow-me driver.

All others have the same setup - nobody else has the problem.

Local User Profile issue??

Any ideas would be appreciated.

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1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Follow Me Printing stops working for User

Hello djohnston.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox Secure Access Unified ID System, which includes articles and documentation on the Xerox Follow-Me Printing set-up and use.  

If the information does not help please consider contacting your support centre for further assistance.

 

 

Thanks,
CherylO-Xerox
Community Manager

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