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scottdurkee_sa
New Member
New Member

Xerox Global Print Driver PS "Print Pictures Error" from Windows Photo Viewer / Print Pictures

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10

When we try to print from Windows Photo Viewer / Print Pictures (Select an image file | Right-click | Print), and select the Xerox AltaLink C8035 or the Xerox Phaser 5550DT printer we get a “Print Pictures Error” :

"Windows Photo Viewer encountered a problem printing your picture. Try reinstalling your printer, and then try again."

Print Pictures Error.jpg

Sometimes we get two internal error messages:

"Your pictures can't be printed because this error occurred: An internal error occured."

Print Pictures Error 2.jpg

Any ideas? (other than reinstalling the printer everywhere)

Both printers are using the "Xerox Global Print Driver PS" driver version 5.810.8.0N 2021.06.03 (recommended and installed by Xerox SmartStart 1.6.26.0) with Print Processor set to XeroxV5Print, RAW.

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Global Print Driver PS "Print Pictures Error" from Windows Photo Viewer / Print

Hello Scott,

I have never heard of this. I would recommend you call Support and request to speak with 2nd Level: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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