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TrustedCloud New Member
New Member

Xerox Global Print Driver issue with Windows Photo viewer

I'm using the Xerox Global Print Driver PCL6 5.303.16.0N 2013.02.08

 

Whenever a I try to print from Windows Photo Viewer, all that is printed is a small strip of the photo at the top of the page.

 

The issue us apparent on many different printers ApeosPort-IV C2275, DocuCentre IV C2270, ApeosPort-IV C4470

 

I'm unsure how to resolve or troubleshoot.

 

Please help!

 

 

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12 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Xerox Global Print Driver issue with Windows Photo viewer

Hello Trusted Cloud.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Global Print Driver

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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TrustedCloud New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

Hello CherylO-Xerox,

 

I have already searched through the support forums and Knowledge base there is nothing relating to the issue experienced.

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Marten New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

Hello,

 

I have the exact same problem. Using Workcentre 7830 with Global Print Driver.

Please advice!

 

Thanks!

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TrustedCloud New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

I've conducted some more testing and my results are below

Printing from ApeosPort-IV C4470
Printing from ApeosPort-IV C2275

4 photos in one A4 size paper : Prints only line no good

2 photos in one A4 Size: Prints only lines

1 Photo in one A4 size: Prints OK

6 photos in one A4 Size: Prints OK

DocuCenter-IV C2270 printed all of the above without any issues.

There appears to be an issue only printing to some printer models, is this a known issue with the GPD driver and Photo viewer?

I would really appreciate a response. Our customer has spent thousands of dollars updating their printer fleet.

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Andes3000 New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

Same problem here with a Phaser 6350 and Windows 8.1 64 bits and Xerox Global Print Driver PCL or PS...  I have the same result as TrustedCloud with 4 photos and 2 photos on same page. Problem doesn't appear if I use Windows 8.1 driver for Xerox printers (Xerox PS Color Class Driver). But with this driver, menus are basic. No communicarion with printer to know how much ink is left or if you have two paper drawer, can't select the second one manually, etc...

 

Can someone from Xerox help us ???

 

Will use the Windows driver until this problem is solved...

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Fabio Valued Advisor
Valued Advisor

Re: Xerox Global Print Driver issue with Windows Photo viewer

this is a bug in the driver, should be fixed in a newer version

maybe in the new global driver released on 2 dec, didnt test yet

 

can some1 test this new driver to see iif the issue is fixed?

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evofred New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

I have the same bug on 2 Workcenter 7345 in my enterprise using te lastest XGPD , pc6 , pcl5 and ps

 

Have you found a solution ?


---------------------------------------------
Frederic Aussant
XEROX - Une christ de bonne machine
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CEDEN New Member
New Member

Re: Xerox Global Print Driver issue with Windows Photo viewer

I'm pretty sure this is an issue with how windows photoviewer handles the print job. We started experiencing issues printing large numbers of photos (jpg) with multiple photos per page (4) when we moved to windows 7.

 

The specifics of the issues had to do with the print job size. When printing those photos (4 per page) we saw the print job exploded to anywhere from 400MBs - 1GB+. Our current work around was to use Google Picasa which reduced the size of the print jobs, but it is still not great.

 

Hope this helps.

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Fabio Valued Advisor
Valued Advisor

Re: Xerox Global Print Driver issue with Windows Photo viewer

t has been resolved in this driver : X-GPD_5.347.7.2_WHQL

 

contact xerox to obtain it since its not on the public xerox.com site

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