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daily_cat
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Xerox Phaser 3020 - no manual double-sided print option

Product Name: Phaser 3020
Operating System: macOS 11 - Big Sur

On Windows everything works - I can set double-sided printing and manually insert the paper after first half of printing odd pages to print even pages. 

On macOS 11 there is no option of "double-sided" printing. I does not show up. I have also Phaser 6510 and here it is. With 3020 it is not. 

9F9544D0-9FAB-44DE-B35F-672F50B6E7F2.png

I'm using the driver from xerox support site. However, I discovered a mac tool named CUPS and there is an option for manual duplex showing by the driver. But setting it changes nothing - the printer prints all the pages single-sided. 

A460EE5D-2C78-4652-8B9D-775AC5C1DAEC.jpeg

I also wanted to print via Airprint for the first place from iPad. But there is also no option for double-sided printing. But it should be. Other printers have it there. 

F75E117C-C7D3-42B8-821F-A64A3DCB99B6.png

Have you any suggestions how can make it working? My local support can't help. Now I am very dissatisfied with that printer Phaser 3020 :( I have read that it has manual duplex before buying, but there is nothing that it not work on macOS and Airprint...

D42C6A71-C45C-4A33-858B-8BEC55013F46.jpeg

https://www.office.xerox.com/en-za/printers/phaser-3020/specifications

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CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Phaser 3020 - no manual double-sided print option

Hello daily_cat,

I would first make sure you are on the latest Xerox driver.

Once that is complete, here are the steps for selecting double sided print on Mac.

Thanks,
CathyO-Xerox
Community Manager

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daily_cat
New Member
New Member

Re: Xerox Phaser 3020 - no manual double-sided print option

Hi,

Have you seen that there is only one driver released for macOS Big Sur? I have this one, the newest.

As I showed, there is not double-sided print option.

Have you tried this on your mac with Big Sur?
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CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Phaser 3020 - no manual double-sided print option

Hello daily_cat

I unfortunately do not have a Mac to test on, so I would recommend you contact the Support Department for more assistance: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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daily_cat
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Re: Xerox Phaser 3020 - no manual double-sided print option

I tried to contact my local support, but they firstly told me that my printer has not that option at all. I had to explain them during a long e-mail conversation that it should be as it states in the manual. Finally, I did not receive any help.

I am outside the USA, could you provide me any e-mail contact for that support instead of the phone number? I could not find any, so I wrote on this forum.

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CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Phaser 3020 - no manual double-sided print option

Hello daily_cat,

Unfortunately, there is no email contact option for North America. If you are outside of North America, please tell me your location and I can get some contact information for you.

Thanks,
CathyO-Xerox
Community Manager

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daily_cat
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New Member

Re: Xerox Phaser 3020 - no manual double-sided print option

I live in Poland, but as I wrote, I have already contacted with polish support. 

If there is no US e-mail contact, how can I report a bug? Is it possible at all?

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