cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Xerox Phaser 3610

Good morning, I had a customer bring me this machine with an error code of "Fatal error 000-000 has occured, please call service."  According to what I can find, there is no such error code, but the machine has been having it.  When I powered it on, it booted up fine, printing out the error history I see that the code has indeed appeared several times,  I began testing the machine, but it is out of toner and I'm awaiting the customer to get me a new toner cartridge.  Anyone ever encountered anything like this?

0 Kudos
2 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox Phaser 3610

Usually an all 0 fault code is a false report, and the real fault code will come just before or after it.

So check for fault codes around the 000.000 in the fault history on the machine

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Xerox Phaser 3610

Thanks for that information Joe.  I finally got the machine to run long enough to print out the error history report and it's a rather interesting read.  There are 21 entries, 18 of which show chain-link of 000-000.  The other 3 codes are 2 010-317 and 1 010-397, which are fuser codes.  While these 3 codes do have the code 000-000 at the same time, there are several entries where the 000-000 code appears by itself with no other codes anywhere around them over a period of several days.

 

The machine is intermittantly locking up.  It was set up to print a startup page on power up, it would state that it was printing, but nothing would happen.  I cancelled the job and turned off the startup page option.  Now when I try to print to it, either through USB or ethernet, it does the same, says it's busy, nothing happens, and I finally have to restart the machine to get any response to it.  Additionally, everytime I turn the machine on, it takes an exceptionally long time to go ready and I noticed that the toner cartridge level drops drastically.  I installed a brand new, OEM toner cartridge in it yesterday morning and after 10 restarts, the machine states that it needs a new toner cartridge.  The machine has just over 300 total prints on it, honestly I'm not sure why the customer even needs it, but that's outside of my area.  What would cause the machine to eat so much toner like that?  I was only able to get the machine to print 5 pages yesterday, all of which were information pages, it never would print through usb or ethernet.

 

At this point, I am going to explore the fuser error following the fip procedures in the book but, I am concerned that there is a problem with the xerographics though.

 

 

0 Kudos