Thanks for that information Joe. I finally got the machine to run long enough to print out the error history report and it's a rather interesting read. There are 21 entries, 18 of which show chain-link of 000-000. The other 3 codes are 2 010-317 and 1 010-397, which are fuser codes. While these 3 codes do have the code 000-000 at the same time, there are several entries where the 000-000 code appears by itself with no other codes anywhere around them over a period of several days.
The machine is intermittantly locking up. It was set up to print a startup page on power up, it would state that it was printing, but nothing would happen. I cancelled the job and turned off the startup page option. Now when I try to print to it, either through USB or ethernet, it does the same, says it's busy, nothing happens, and I finally have to restart the machine to get any response to it. Additionally, everytime I turn the machine on, it takes an exceptionally long time to go ready and I noticed that the toner cartridge level drops drastically. I installed a brand new, OEM toner cartridge in it yesterday morning and after 10 restarts, the machine states that it needs a new toner cartridge. The machine has just over 300 total prints on it, honestly I'm not sure why the customer even needs it, but that's outside of my area. What would cause the machine to eat so much toner like that? I was only able to get the machine to print 5 pages yesterday, all of which were information pages, it never would print through usb or ethernet.
At this point, I am going to explore the fuser error following the fip procedures in the book but, I am concerned that there is a problem with the xerographics though.
