cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Member
Member

Xerox Phaser 3635MFP is saying status code 09-800

Hello team

 

I have a Xerox Phaser 3635 MFP with the next status code:

 

09-800 The machine has detected an invalid Print Cartridge. User intervention is required to remove the existing cartridge and to install a valid Print Cartridge. Printing has stopped, all other machine services(if installed) are unaffected.

 

Under Toner Cartridge status says:

Invalid Toner Cartridge 0% life remaining

 

The system software version is

 20.105.01.010

 

May you let me know how could I solve this important issue that doesn't let to us printing out at all!

 

I will appreciate your comments and advice greatly

 

Best regards

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox Phaser 3635MFP is saying status code 09-800

Can we assume you just put in the failed cartridge? It certainly appears you have the wrong one, either a metered vs sold or vice versa cartridge.

 

Does the part number match the one you took out?

Did you buy a toner from a third party or direct from Xerox?

Is it a knock-off toner?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
Member
Member

Re: Xerox Phaser 3635MFP is saying status code 09-800

Hello Joe how are you?

 

Well this cartridge were replaced on June and the printer were printing fine since last night after an electricity outage and then this cartridge error message displayed!

 

The current cartride details are:

108R00796(DA)

S/N: CNE1JC9608100ABP3AG4L0260

 

I will appreciate your guidance and help greatly

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox Phaser 3635MFP is saying status code 09-800

I would then have to assume that a surge took out the toner, there is a chip on it that may have gotten destroyed.

Sadly the only real troubleshooting / fix would be to take out the cartridge, carefully shake it a bit and put it back in, then reboot.

 

Failing that, you could try simply updating the firmware (It can't hurt, but it isn't likely to resolve the problem either, but its free at least)

 

Be careful with the shaking though, things can go poorly as seen in these examples.

 

1.jpg

2.GIF

3.jpg

4.jpg

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos