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Xerox Phaser 6120 "PAPER JAM MEDIASIZE"

I recently installed the duplexer option on my phaser 6120 and I have been getting the following error every time I print:

 

PAPER JAM MEDIASIZE (see below)

 

I can fix the problem every time by opening the duplex cover and then closing it. There is never any paper that actually gets jammed, and after it resets from the duplex cover being open an closed, it prints properly.  I am using 8.5 x 11 standard US letter laserjet paper, and it printed fine before I added the duplex unit.  I have the also made sure that the paper size in the default print preferences is "Letter".

 

What would be the cause of this error?

 

xerox_1.png

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Community Manager
Community Manager

Re: Xerox Phaser 6120 "PAPER JAM MEDIASIZE"

Hi salvo2002,

Thank you for using the Support Forum. Please double check the installation on the duplex option.  Follow the instructions for printing duplex.  Make sure the paper edge guides are adjust correctly right up against the paper in the tray.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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