Where is this "paper sensor" located? I threw away a perfectly good 6500 because the paper tray kept on jamming. It cannot "feed" the paper. The paper gets picked up but does not penetrate the printer. It just jams. This happened after I moved the printer from one location to anothoer physical location (20 hour drive) so I assume that some toner or something got stuck on this sensor. Please help.
Where is this "paper sensor" located? I threw away a perfectly good 6500 because the paper tray kept on jamming. It cannot "feed" the paper. The paper gets picked up but does not penetrate the printer. It just jams. This happened after I moved the printer from one location to anothoer physical location (20 hour drive) so I assume that some toner or something got stuck on this sensor. Please help.
I'm experiencing what appears to be the same issue. Can you describe where to find the jam sensors? I found three devices in the fuser, and cleaned them as best I could, but I'm still getting the error message (jam at front cover). Are there any other sensors I should look for?
Hi droth,
Thank you for using the Xerox forum.
In reference to your initial issue with yellow toner all over,
After unplugging the printer from the AC outlet A small vacuum is great for collecting the powdered toner.
There are optical sensors that look for paper edges, toner density etc that may be dirty so it would be important to look for them and clean them too.
Your last comment indicates that Yellow isn't printing anywhere except... which is an indicator that you still have a yellow issue.
There are cleaners in the machine for each color and they route the unused residual toner back to the systems. From your description it sounds that the yellow cleaner assembly may be stuck and needs to be serviced.
Unfortunately this cleaner is not included in any of the customer replaceable units so if you can't find it and clean the sensors a service technician may be needed.
The Xerox 6500 Product Support site has many hints, tips and even videos to help resolve many issues and you may wish to look here for assistance and directions.
If that does not resolve your issue you may consider contacting our specific product support experts at the following link:Fast Track to the Expert
Hi droth,
Thank you for using the Xerox forum.
Started printing yellow on all pages. Had them switch to B&W. Even with B&W there were yellow streaks being left. They tested using a brand new Yellow cartridge but the issue was the still happening.
Open front & as expected yellow toner all over the place. Removed the imaging unit & cleaned up the inside of the printer using air & soft tissue doing my best to remove the excess toner left and any debris from inside the printer.
Put it everything back and ran through the Maintenance Mode options. Tried printing an Information Page but then I began getting paper jams, roller would grab the paper but was not feeding it through the fuser/imaging unit or transfer belt. Removed everything again, found excessive yellow toner again on the inside and on the transfer belt. Cleaned it up and got it printing but yellow was still printing on the edges of the pages and now the magenta is not lining up and colors are faded and do not seem to be combining.
Ran maintenance mode again and now the printer is jamming, again, but not even grabbing the paper like before. Just gives me a jam error after trying for a second.
Should I replace the imaging unit, the fuser and or the transfer belt? I think the roller is fine, I think that the excess yellow toner is blocking or disrupting the sensors inside.
Early thanks for any suggestions and feedback.