I searched our online knowledgebase and found some steps that may help you clear the jams you are experiencing.
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100
My printer WANTS to work up until it goes through its final stage of printing & the paper gets stuck at the top rollers.. is it a simple fix? Dust off? WD-40?