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kleankutken
New Member
New Member

Xerox Phaser 6510

I just received this printer.  The power button does not do anything.  I plugged and unplugged power cord several times.  After one of these times the panel lit up with the words PLEASE WAIT.  After a few seconds a click noise was heard and the panel became unlit....you could still hear some fan(s) running.  Again, the power switch does nothing so I unplug again and after several more attempts the panel stays lit, goes through the brief setup and I print a test page.  I began printing some postcards and foolishly? waited 2 minutes between printing.  The printer went to sleep and won't wake up.  In control panel it will say that the printer is offline.  This is just one of several issues with this new printer.  Anyone have some ideas on what is happening?  Thanks.

 

7 Replies
kleankutken
New Member
New Member

Re: Xerox Phaser 6510

Never mind.  I am boxing it back up and returning it.

CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Phaser 6510

Hi Kleankutken,

Thank you for using the Support Forum and I apologize for the frustration you are experincing because of the printer.  Since it is brand new requesting a replacement may be the best bet.  But make sure that you are plugging the machine into a dedicated outlet, no power strip or surge protector.  If it still fails please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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ether
New Member
New Member

Re: Xerox Phaser 6510

This is interesting. I haven't had any issues with the Phaser 6510 and it normally gives good experiences. A replacement should work fine for you.

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kleankutken
New Member
New Member

Re: Xerox Phaser 6510

The defective printer was picked up today and another defective printer was delivered in its place.  At least this printer will turn on and off when it is supposed to.  But that is as far as it goes.  The printer does not know what tray it wants to print from.  This one is going back also.

rchiu
New Member
New Member

Re: Xerox Phaser 6510

I have the similar problem. And the worst is the printer died after 2 months usage.  contacting to support trying to have it fixed.

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NettaWhy
New Member
New Member

Re: Xerox Phaser 6510

My Phaser 6510 keeps saying "offline" whenever I try to print. It is most frustrating when downstairs reps try to print to the printer, which is upstairs, and they have to run upstairs to try to get the printer to work. When I run the troubleshooter, the problem comes back, " turn printer on" but the printer is on already.

How do I fix this???? The printer is only a few months old and already I think I need to replace it.

gabiene
Valued Advisor
Valued Advisor

HiRe: Xerox Phaser 6510

Hi,

Most of the issues with non printing jobs and „Offline” messages are from driver settings.

 First check to see if  there is no job in the print queue (delete any job if exist).

 Check the port to be on TCP/IP and not WSD. MS convert the port to WSD. If it is so, click right on the print driver and click on „Printer Properties”, click on „Ports” tab, click on „Add port”, select „Standard TCP/IP port” , click on „New port” and set an IP and in the next window click „Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to unchecked "LPR Byte Counting Enable" and "SNMP Status Enabled".

 

Gabi