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Xerox Phaser 6510

I just received this printer.  The power button does not do anything.  I plugged and unplugged power cord several times.  After one of these times the panel lit up with the words PLEASE WAIT.  After a few seconds a click noise was heard and the panel became unlit....you could still hear some fan(s) running.  Again, the power switch does nothing so I unplug again and after several more attempts the panel stays lit, goes through the brief setup and I print a test page.  I began printing some postcards and foolishly? waited 2 minutes between printing.  The printer went to sleep and won't wake up.  In control panel it will say that the printer is offline.  This is just one of several issues with this new printer.  Anyone have some ideas on what is happening?  Thanks.

 

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Re: Xerox Phaser 6510

Never mind.  I am boxing it back up and returning it.

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Community Manager
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Re: Xerox Phaser 6510

Hi Kleankutken,

Thank you for using the Support Forum and I apologize for the frustration you are experincing because of the printer.  Since it is brand new requesting a replacement may be the best bet.  But make sure that you are plugging the machine into a dedicated outlet, no power strip or surge protector.  If it still fails please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Xerox Phaser 6510

This is interesting. I haven't had any issues with the Phaser 6510 and it normally gives good experiences. A replacement should work fine for you.

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Re: Xerox Phaser 6510

The defective printer was picked up today and another defective printer was delivered in its place.  At least this printer will turn on and off when it is supposed to.  But that is as far as it goes.  The printer does not know what tray it wants to print from.  This one is going back also.

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Re: Xerox Phaser 6510

I have the similar problem. And the worst is the printer died after 2 months usage.  contacting to support trying to have it fixed.

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