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Xerox Phaser 7500DN print quality issues toner rubbing off

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We are using a somewhat new 7500DN (60K prints) and are finding that toner is rubbing off prints.

 

I thought it may be the paper, so I calibrated for paper - we're using Neenah Classic Crest Smooth Digital 80T. I calibrated for the paper - using control panel troubleshooting on the machine - which ended up choosing HEAVY PLAIN PAPER but we're still having trouble with the toner rubbing off.

 

For example, if we print large areas of color, then rub the area with our finger or thumb, the toner wipes off and smudges. We're not printing various tone images (like photos) we're printing vector images through Indesign which have large areas of single colors.

 

Any suggestions for what might fix this? We want to stick with this paper.

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11 Replies
v.andreev Valued Contributor
Valued Contributor

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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Hi,

 

Try first to print an internal page

Press the [Up] or [Down] arrow button on the Control Panel until "Information" is selected on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button until "Information Pages" is selected, and then press the [OK] button.
Press the [Up] or [Down] arrow button until "Configuration Page" is selected, and then press the [OK] button. The Configuration Page will be printed.

If the problem remains just change the fuser.

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Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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OK. I printed this internal page, so I have the information. But what specifically am I looking for?

Jason

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v.andreev Valued Contributor
Valued Contributor

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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Is it rubbing off?
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Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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No. Generally text does not rub off. Just large areas of color. As an example, if I were to print the rainbow apple logo (we don't print that, but just as an example) on  8.5 x 11 fit-to-sheet, the color bars would rub off.

 

Text, well, we just don't see text rubbing off.

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v.andreev Valued Contributor
Valued Contributor

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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Set the paper to heavy glossy and try again. Are you printing from mac or windows?

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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OK.

 

I just adjusted the paper setting to HEAVY GLOSSY (which actually reads THICK GLOSSY but I'm assuming we're talking about the same thing)

 

No - there is no ink rubbing off. The sheet is just text. The black text looks great and does not rub off.

 

However, just for kicks, I kept the paper setting as THICK GLOSSY for our regular prints - the ones which rub off. This is 80T paper, so I never thought to adjust the paper settings to THICK GLOSSY, but it seems to have done the trick.

 

I just printed and there is no toner rubbing off!

 

Question: Am I causing any damage by adjusting the paper settings to THICK GLOSSY, even though I'm running 80T?

BTW: Thanks for all your help!

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v.andreev Valued Contributor
Valued Contributor

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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You cannot damage the machine :)

 

This happens often with the digital paper.

 

 

 

 

 

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Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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OK. So - I think we're good. Thank you.

BTW: Since you're being so kind to answer questions, we have a 'streak'/"line" running through CYAN.

 

When I print custom C M Y K sheets (100% coverage) I can see that it's the CYAN that's sreaking. A faint line, in the same place every time. I followed the instructions to clean the imaging units - using the cleaning rods, pull in and out four times but this does not help.

 

The next option on the troubleshooting page reads, "If the problem continues after cleaning the LED window, replace the imaging unit that corresponds to the color affected".

 

We're only at 61K prints. Is this usual? Is this something I can call XEROX to replace under warranty? Or is this part of the 'consumables' we should expect to fail?

Thanks again for all your help!

 

BTW: This is what we're printing, these baby book covers, each one is personalized and different: http://www.ragandbonebindery.com/personalizationbaby.aspx

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v.andreev Valued Contributor
Valued Contributor

Re: Xerox Phaser 7500DN print quality issues toner rubbing off

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This can be caused by a some toner or dirt on the laser windows, so yes clean the cyan windows (http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=140,E=0000000005065385303,K=3271,Sxi=9,Solut...

Also the imaging unit can be damaged. If this doesn't work you can try to swap two imaging units (swaping the units will shows us if the problem is the cyan unit).

 

The books are amazing! :smileywink:

 

 

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