I have just replaced imaging unit 4 on the printer, following all the correct instructions doing it the usual way using the tool to mount it properly, turned on the printer and all was fine until I started to print.
Suddenly, thin black plastic comes out of the paper hole where normally the printed document would come out, and is all torn and crumpled, maybe double the length of an A4 Sheet (same width), and eventually jams. I remove the jam, and discover that 004-347 which is Accumulator Belt home position failure error code is showing.
Could anyone please advise? I am utterly bewildered as to what has happened.
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It sounds like (and I have never heard of this happening before) the IBT belt ripped and got fed through the paper path. If that is the case, a service tech would be needed, and due to the cost of such a part, I dearly hope you have a maintenance agreement
Yep, think I must have ripped the belt when putting the imaging unit in (how, i'm not quite sure, but it was definetly a spectacle seeing it fly out!)
We have another two phaser 7760 we use for various spares, and managed to replace the whole belt unit and mechanics so not too bad, works a charm now! - do you know if you're able to just replace the actual belt as the rest of mechanics work fine on the original unit?
Thanks for the help
I'm sure it is possible, but not common for sure. No idea how or if though, I'm much more specialized in the Software/Networking realm than hardware.