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Xerox Phaser 7760 Print Queue Stopping

We have about 20 Xerox Phaser 7760 printers that are all doing the same thing.  We recently changed the drivers to the Xerox Global PS Print Driver on the print server.  Now after about printing about 45 minutes to an hour, the queue locks up.  If we delete all the jobs out of the queue we cannot use the printer.  The only way to the printer to print again, we have to turn printer off for about 15 seconds and disconnect the network cable.  Turn the printer back on and wait for it to say "Ready to Print". At that point we can plug the network cable back in and it prints the jobs from the queue. Then once again after printing for about 45 minutes to an hour, it locks up again.  It happens to all the printers at different times throughout the day. It has been going on for about three weeks now.  Has anyone else experienced this issue?

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Community Manager
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Re: Xerox Phaser 7760 Print Queue Stopping

Hi JamesMurray,

Thank you for using the Support Forum. Please take a look at the solutions for the printer stopping with jobs in queue and see if any of the solutions help you.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: Xerox Phaser 7760 Print Queue Stopping

The printers are not under any contract and can't find anything in the solutions center.  Any other ideas?

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Re: Xerox Phaser 7760 Print Queue Stopping

We are having the exact same problem with our Phaser 7760. Have you found any resolution to the problem?
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Re: Xerox Phaser 7760 Print Queue Stopping

Yes we did.  We removed all global drivers and found our old driver and reinstalled them. We haven't had the issue since then.

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Re: Xerox Phaser 7760 Print Queue Stopping

Ours is doing the exact same thing.  Drops network after a few minutes 

 

How do I tell if I have "global" drivers and where can I find the older ones?

 

Why would a printer driver on a PC cause it to drop off the network?

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Re: Xerox Phaser 7760 Print Queue Stopping

This is not running off a print server but various PCs connect to it directly over the network
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Re: Xerox Phaser 7760 Print Queue Stopping

When I look at my printer driver I see Phaser 7760 DX PS Driver version 5.50.3.0N.2008.01.10
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Re: Xerox Phaser 7760 Print Queue Stopping

We are using the Xerox Phaser 7760GX PS 5050.300.0.0 and Xerox Phaser 7760DN PS 5050.300.0.0 driver.  We also had to disable bidirectional setup in printer properties because it was sending false positive messages.

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Re: Xerox Phaser 7760 Print Queue Stopping

We have started having this issue with our 7760. It randomly appears to drop off the network. I will literally print a file to it, then 30minutes later when I try to print, I'll get an error saying the printer can't be found. Restarting the printer helps reset it, but the issue re-occurs. 

 

If anyone has any further ideas on how to address this it would be most appreciated.

 

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