Here is something that you might want to check, Pulled from another forum. Hopefully it helps.
That is a print head tilt or axis failure.
There are 2 problems that cause that 95 percent of the time.
1 is a stainless steel pivot block on the left side frame that gets filled with overflow ink. Needs cleaned.
2. The print head wiper blade is stuck to the print head due to shuting it down improperly or a power failure.
1.Reboot the printer
2.Check for cracks in the print head restraints.
3.Check for spilled ink in printer.
4.Check to make sure wiper blade is not stuck to the face of the print head if so, free wiper blade.
5.Check the DM Cam Shaft for cracks. If cracked replace Cam Shaft.
6.Check Process Motor for damages as well as Process Motor Mounting Stubs. If damaged replace.
7.If Problem persists,replace the following parts. DM Cam Shaft (Part # 020K14801) Process Motor (Part # 050K12670) Print Head Restraints (Part # 120E29150 & 120E29160)
If anything, place a service call for a Technician to help if you are not comfortable with do the work.
Randy
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