Xerox Print Experience missing Destination option on Xerox 7120 with finisher

[jaydcarter]

Not the answer I was hoping for, but probably the best that can be done.

Thanks!

JDC

[Joe Arseneau · Accepted solution]

I would just revert (upgrade) to the V3. I have about 20 V4 drivers on my test PC and none have the destination option. So I assume it is intentional. The documentation may be wrong, or it may be a bug nobody noticed, but in the end, the V3 driver works and doesn't have the limitations of V4 drivers (LANFAX can't be in V4, companion app is required to run etc)

[jaydcarter]

We've recently upgraded our print server to Windows Server 2016, and switched to the V4 PCL6 driver for our Xerox WorkCentre 7120. The printer has a finisher attached, and we want all print jobs to output to the finisher.

According to the help for Xerox Print Experience: https://www.office.xerox.com/userdoc/FAMv4_O2/driverhelp/output_destination.html

...we should be able to choose 'Top Right tray' as a default destination, but the entire destination list does not appear. The app DOES show Stapling options, so it seems the app is detecting the finisher.

Is this a bug, or is there another way to set the default output destination (short of reverting to v3 drivers)? I found one post which indicated this could be set from the printer control panel, but it was for another model printer and the 7120 does not have the same settings in the control panel.

Any help would be appreciated!

JDC