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GarryJoshi New Member
New Member

Xerox Print Portal App is Crashing on Android 8.0

Hello everyone! I've been using the Xerox Print Portal app on my Note 8 for a while now. It was working just fine when my phone was using Android 7.0. Today that I updated to latest Android 8.0 whenever now I am trying to open the app it is only loading a white blank screen on it's startup and simply closes itself after few seconds. Can anyone please help??

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox Print Portal App is Crashing on Android 8.0

Have you uninstalled then reinstalled it from the Play store?

 

Oreo is not yet released for the Note 8, so I am assuming you installed the leaked version from February 3rd. Xerox has not had the chance to test it and I can't run it on my S8 plus because its the Exynos variant.

 

I can say the Print portal opens fine on the Pixel and Pixel 2XL which both run 8.1.0, so it would appear to be a your device, or Samsung issue more than an Oreo problem. Sadly there are not many models I/we can test on, but we unofficially have quite a lot of Nexus and Pixel devices here as personal devices in the test environment, I've not had any issues from co-workers reported as yet.

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Joe.
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