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ukzcoza
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

~Thank you for replying to this. Please could we have some more detailed instructions on how to remove  Xerox Print and Scan Experience (it wasn't in appwiz.cpl) and sorry to ask but do you have the link for the Global Print Driver (GPD) link for Xerox Phasor 6600, 6605 (Windows 10)

 

We seem to have fixed the issue using the Powershell Script that someone has created earlier in this forum.

You need to copy the Script to the C: drive and Run it as Administrator. Here is the code (it is not mine; thank you very much to the person who created it)

# File: XeroxPrintersRemoveAll.ps1

# See https://forum.support.xerox.com/t5/Printing/Xerox-Print-and-Scan-Experience-Keeps-Installing/m-p/249302/highlight/false#M26746
# See aslo https://www.reddit.com/r/sysadmin/comments/muo2q5/xerox_woes_deleting_several_xerox_desktop_print/?sort=new


Get-Printer | Where {$_.DriverName -like "*xerox*"} | Remove-Printer

Get-service | Where {$_.Name -eq "Spooler"} | Stop-Service

Start-Sleep -Seconds 2

Get-Item -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider" | Remove-Item -Recurse -Confirm:$false
Get-Item -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\V4 Connections\*" | Remove-Item -Recurse -Confirm:$false

get-pnpdevice | Where {$_.FriendlyName -like "*xerox desktop print experience*"} | foreach {pnputil /remove-device $_.DeviceID}

$Indexs = @()
$i = 0
$PNPTxt = pnputil -e
$PNPTxt| Foreach {If ($_ -like "*xerox*"){$Indexs += ($i - 1)};$i++}

$OEMS = Foreach ($index in $indexs){
$PNPTxt[$index].Substring($PNPTxt[$index].IndexOf("o"),$PNPTxt[$index].IndexOf("f") + 1 - $PNPTxt[$index].IndexOf("o"))
}

Foreach ($OEM in $OEMS){
pnputil -f -d $OEM;
$OEM
}

Get-AppxPackage | Where {$_.Name -like "*Xerox*" } | Remove-AppxPackage
(Get-WmiObject -Class Win32_Product | Where {$_.vendor -like "*xerox*"}).uninstall()

Get-service | Where {$_.Name -eq "Spooler"} | Start-Service

 

 

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Woliwon
Valued Contributor
Valued Contributor

Re: Xerox Print and Scan Experience Keeps Installing

Completely remove the print and scan experience app and download the GPD instead of using the smart installer

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ShThBo
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

A school I support has exactly this issue. Every time a pupil or staff member logs on the notification sounds and the Xerox window pops in from the bottom right corner. This happens around 20 times. School has 1 Xerox set up as 2 instances one colour one mono.

We need a fix please. Removing all the printers just results in them returning.

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ukzcoza
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

We have the same issue.

After Windows Update updates the Xerox Driver we now have lots of computers that keep adding the printer over and over again and the Winows Popup keeps alearting of the new printer over and over again.

Please could you offer a solution as it is impacting a lot of our Students

Thanksxerox Printer Re-adding.jpg

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Re: Xerox Print and Scan Experience Keeps Installing

Just reaching out to say that it's 01/03/2023 and this issue is still a constant problem resulting in hundreds of duplicate copiers on various PC's 

 

Per the suggestion above We will begin moving away from Xerox copiers to resolve this issue. 

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Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

We have now replaced two older Xeroxes with Canons. If everything works ok we will replace more Xeroxes with Canons.

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bpas76
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

I called support and was referred to the company we lease the machines through.  Called the company we lease the machines through and was referred to Xerox support.

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Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

I tried to chat with Xerox support but they just closed the chat.

Tags (1)
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Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

We have exactly the same problem. The script was taken from here https://www.reddit.com/r/sysadmin/comments/muo2q5/xerox_woes_deleting_several_xerox_desktop_print/?s...

Some computers have more than 40 instances of Xerox printers. We have switched to V3 drivers but Print and Scan Exprerience keeps creating duplicate printers.

 

printers.png

 

CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Print and Scan Experience Keeps Installing

Hello bpas76,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.  

Thanks,
CathyO-Xerox
Community Manager

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