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bpas76
New Member
New Member

Xerox Print and Scan Experience Keeps Installing

Product Name: VersaLink B605/B615 Multifunction Printer
Operating System: Windows 10 x64

Hello,

Our organization has a fleet of Xerox printers (B615, C7030, 8045, and v180) all deployed via Group Policy.  We have users who complain that the Xerox Print and Scan Experience app continues to install despite us removing it.  They will hear the windows sound as if a new device has been plugged in and unplugged over and over. 

When we look at their device manager, under hidden Software Components, they will have hundreds (in some cases thousands) of instances of Xerox Desktop Print Experience listed.

We have tried manually removing each device, driver, and the installed application but it continues to reoccur.

We have tried running a suggested script found below on another forum that supposedly resolves this issue but it continues to happen.

Get-Printer | Where {$_.DriverName -like "*xerox*"} | Remove-Printer

Get-service | Where {$_.Name -eq "Spooler"} | Stop-Service

Start-Sleep -Seconds 2

Get-Item -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider" | Remove-Item -Recurse -Confirm:$false
Get-Item -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\V4 Connections\*" | Remove-Item -Recurse -Confirm:$false

get-pnpdevice | Where {$_.FriendlyName -like "*xerox desktop print experience*"} | foreach {pnputil /remove-device $_.DeviceID}

$Indexs = @()
$i = 0
$PNPTxt = pnputil -e
$PNPTxt| Foreach {If ($_ -like "*xerox*"){$Indexs += ($i - 1)};$i++}

$OEMS = Foreach ($index in $indexs){
$PNPTxt[$index].Substring($PNPTxt[$index].IndexOf("o"),$PNPTxt[$index].IndexOf("f") + 1 - $PNPTxt[$index].IndexOf("o"))
}

Foreach ($OEM in $OEMS){
pnputil -f -d $OEM;
$OEM
}

Get-AppxPackage | Where {$_.Name -like "*Xerox*" } | Remove-AppxPackage
(Get-WmiObject -Class Win32_Product | Where {$_.vendor -like "*xerox*"}).uninstall()

Get-service | Where {$_.Name -eq "Spooler"} | Start-Service

 

Any suggestions are greatly appreciated.

6 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Print and Scan Experience Keeps Installing

Hello bpas76,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.  

Thanks,
CathyO-Xerox
Community Manager

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Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

We have exactly the same problem. The script was taken from here https://www.reddit.com/r/sysadmin/comments/muo2q5/xerox_woes_deleting_several_xerox_desktop_print/?s...

Some computers have more than 40 instances of Xerox printers. We have switched to V3 drivers but Print and Scan Exprerience keeps creating duplicate printers.

 

printers.png

 

Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

I tried to chat with Xerox support but they just closed the chat.

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bpas76
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

I called support and was referred to the company we lease the machines through.  Called the company we lease the machines through and was referred to Xerox support.

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Sabix
New Member
New Member

Re: Xerox Print and Scan Experience Keeps Installing

We have now replaced two older Xeroxes with Canons. If everything works ok we will replace more Xeroxes with Canons.

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Re: Xerox Print and Scan Experience Keeps Installing

Just reaching out to say that it's 01/03/2023 and this issue is still a constant problem resulting in hundreds of duplicate copiers on various PC's 

 

Per the suggestion above We will begin moving away from Xerox copiers to resolve this issue. 

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