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Kane New Member
New Member

Xerox Printer Drivers 3.0 for Mac (March 13, 2014) breaks support for Workcentre 7530

Situation:
 
Apple just released updated printer drivers on March 13, 2014 (Version 3.0)
 
We have a WorkCentre 7845 and a WorkCentre 7530 
 
The 3.0 drivers explicitly support the Workcentre 7845, but do not list the 7530.
 
Symptoms of breakage:
 
The 7845 works fine.
 
The 7530 does not print from a browser (spinning blue ball that essentially hangs the process). We have the option of using the system print dialog, which lets click through the print process without a spinning blue ball, but along the way spits out numerous error messages and ultimately doesn't print anyhow.
 
Error messages include when attempting to print:

Changing the setting of Separators Title to No Separators would cause a conflict that cannot be resolved. No change will be made.

 

Changing the setting of Binding Edge to Automatic (Recommended) would cause a conflict that cannot be resolved. No change will be made.

and when attempting to change anything else:

Changing the setting of 2-Sided Printing to 1-Sided Print would cause a conflict that cannot be resolved. No change will be made.

 

Changing the setting of Print Quality to Enhanced would cause a conflict that cannot be resolved. No change will be made.

Of note is that the default print size is 'Other' at 216 mm x 279 mm (instead of Letter, Legal, etc).

 

This issue's happened on all 3 machines that have completed this update.

 

I've tried resetting the printing system, re-installing existing drivers from Xerox website (version 2.113) and nothing permits us to use the 7530 once the update has been done.

 

Prior to the update, we have been able to use both machines without any issue.

 

Any ideas?

 

Thanks,

 

Kane.

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Xerox Printer Drivers 3.0 for Mac (March 13, 2014) breaks support for Workcentre 7530

Hello Kane.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7530.  

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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Kane New Member
New Member

Re: Xerox Printer Drivers 3.0 for Mac (March 13, 2014) breaks support for Workcentre 7530

Hi there, this was resolved with a support call and assistance with uninstalling (delete printers from Printers & Scanners) the Xerox drivers and reinstalling the version 2.77 Xerox drivers.

 

 

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