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CFMH
New Member
New Member
‎02-20-2020 01:03 PM

Xerox Printer Experience cannot find USB printer

Product Name: VersaLink C8000 Color Printer
Operating System: Windows 10

I am trying to disable my VersaLink C8000 automatic printing of a starter page for every job, but Xerox Printer Experience just shows a button 'Install Printers'. Xerox Smart Start cannot find my printer which is connected by USB and prints just fine (except for the start page!) Help!

 

Thanks

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-03-2020 04:36 PM

Re: Xerox Printer Experience cannot find USB printer

Hi CFMH,

Thank you for using the Support Forum. It can't be done at the device and there is no app to control it via USB, it must be connected via a network to disable it. Even if that is only a few minutes set up via crossover cable from a laptop/PC.Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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