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Joe Arseneau
Valued Advisor
Valued Advisor
‎02-03-2020 02:35 PM

Re: Xerox Remote Service datacenter

Verify the correct Time/date/ DNS/Gateway and proxy (if you have one)

 

Older devices called it Smart eSolutions, nothing has changed in troubleshooting except the term really, so check this out as a guide

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Joe Arseneau
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mph2020
New Member
New Member
‎02-03-2020 03:19 AM

Xerox Remote Service datacenter

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Not Applicable

Machine is unable to contact the Xerox Remote Service datacenter. User Intervention is required to review Remote service settings . Device Services are unaffected. (Skill level: Trained , status code: 17-562-00)

How to get away this above message 

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