Xerox Standard Accounting on Mac

[Joe Arseneau]

After removal you need to reboot, then install

[charlieb]

Went through the process of removing driver 4.8 and installing 3.123 driver but install of 3.123 driver stops or hangs?  Any suggestions?

Charlie Bryant

[cboatwright]

That workaround was a success! Fully set up XSA on a "working" model, saved as a preset for All Printers, used this preset on model that does not have Xerox Features menu = correctly used XSA!

Thanks Joe, hopefully this menu "bug" that we are seeing goes away in the next release, we will use this for now.

[Joe Arseneau]

Then you have a separate issue from what i was referring, one I have not seen and can't replicate so you would most likely need to call Xerox and go through to 2nd level support to get it sorted out.

In the meantime, create a preset with the needed settings inside an app that does display Xerox Features and then use the preset in the apps that display it as Printer features until you can work with Xerox on a solution.

[cboatwright]

Thanks for the steps Joe, but they are not the solution that we need.

We are using Office 2016 v15.40 on our Macs, and Xerox Features shows up depending on what model of Xerox you are selecting to print to, regardless of the app doing the printing. The exact same results are seen in Pages/Numbers/Keynote for the same Xerox models.

I would roll back the driver and go with v4.1 again; however, this completely eliminates the possibility of printing to newer Altalink models as I do not see them included in that driver package. We are stuck between being able to print to our newest Xerox (Altalinks) and breaking XSA on some other models we have (Colorqube 9303 & more), or being able to print to those older units and not having drivers for Altalink models.

[Joe Arseneau]

Warning in advance, this isn't a short post.

Xerox Features will show up only in 64bit apps if you have a 4.x or newer driver.

3.X will work fine, until you get to a printer that isn't supported by them (Devices that came with or after the 4.x did)

Mac OS X 10.8 is the first OS that required 64-bit hardware, and the last OS that will run 32-bit applications “without compromises” is macOS 10.13, with a requirement that all applications are 64-bit by June 2018. Apple had previously requested Xerox continue to produce 32/64-bit drivers until the release of 10.12 at which point we were allowed to remove 32-bit support. Xerox continued to support 32/64-bit applications until June 2017 when we released the new 4.x version of the print driver.

The v4.x driver is 64-bit only, supports macOS 10.11 through 10.13 and is the only macOS driver that will continue to add new printers. The most well-known application that is 32-bit is Microsoft Office 2011, which Microsoft officially ended support for in 2016.

To verify if the application in use is 32 bit perform the following steps:

1. On the Mac OSX open Finder

1a. Select Go

1. Select Applications
2. Select the Native Mac Application that you would like to use (i.e. Text Editor, Safari, stickies, etc...)

3a. Select File

1. Select Get Info
2. Select Open in 32 bit mode

As a workaround you should be able  to use the dropdown in the bottom left corner to open PDF preview and print using Xerox Features to print.

It also seems to work where you can create a preset with the accounting information in it outside of the 32 bit application, save it, and select it within the 32 bit app when printing. (This is by far the simplest method)

As for installing the 3.X driver:
You can grab the 3.123 driver from here, just ignore the model number, it is a Universal binary so it covers near all Xerox devices up to early 2017. (Please note, this does not include VersaLink or AltaLink, they require a 4.x driver)

But, you can't install it on a system that has the 4.X driver. First, you need to totally remove the 4.X.

To do that...

o   Close any open printer queues in the Dock

o   Close all open applications

o   Print & Fax - remove Xerox printer objects (using the "-" button under the list of printers)

o   Applications folder - remove Xerox folder (if present)

o   Library/Applications Support - remove Xerox folder

o   Library/ColorSync/Profiles - remove XRX* or other Xerox files if present

o   Library/Image Capture/TWAIN Data Sources - remove Xerox printer packages

o   Library/Printers - remove Xerox folder

o   Library/Printers/PPDs/Contents/Resources - delete Xerox folders and files. Older OS's have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.

o   Library/Receipts - remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)

o   Users/[username]/Library/Preferences/ - remove all com.xerox.* files

o   Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>

o   Also in Users/[username]/Library/Preferences/ - look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them

o   Users/[username]/Library/Caches/ - remove all XRXSetup* files (if present)

o   Also in TERMINAL:                                                                

                > cd /var/db/receipts/ <enter>

                > ls <enter> - look to see if there are any com.xerox.* files. If so, delete with:

                > sudo rm com.xerox.* <enter> (will prompt for admin password)

- Empty the MAC’s trash. If any files are being held, reboot and empty again.

-          Reboot the Mac

Install the driver

[cboatwright]

I can confirm that with v4.8 of the Xerox Printer Drivers (for macOS) this is occurring on *some* models of Xerox MFC. I believe this is occurring in both macOS 10.12.6 and 10.13.1.

I manage an Apple deployment of 700 macOS devices that directly connect to 50+ Xerox units of various model (Colorqube 9303, Altalink, Workcentres, etc). There were ZERO issues with using Xerox Standard Accounting on the v4.1 and v3.8 driver packages, but we had to update users to v4.8 due to the lack of Altalink drivers in the other packages and us receiving more of this unit with each replacement.

Our users are familiar with setting their Account ID via the method that you have left screenshots of; however, for certain models (most specifically Colorqube 9303!) Xerox Features is not a menu item. One can access the same settings from another menu (as shown in a screenshot from earlier poster synder.1592) but the final window that contains the Account ID field(s) is never presented. On an end-user's MacBook, using the same driver package, and same method to enable Xerox Standard Accounting, some Xerox models have "Xerox Features" and some do not. We have attempted to access this menu from Word, Excel, Pages, and Numbers - it is app agnostic, but I am unsure whether the problem is with Apple or Xerox.

Ideas? This driver update is causing a big disruption!

[Joe Arseneau]

Mac drivers don't have a Configuration tab, and the 4.8 driver even in 10.13 has not changed it's methods, but Apple has made changes at the OS level, mainly that you must install the driver via an LPD port with the queue name set to lp or some things like accounting may not work (No idea why, I'm sure Xerox and Apple will figure something out eventually, but not quickly, Apple does not consider us a priority at all)

But you still set it to prompt in CUPS, not in the driver specifically. (No changes here in years)

It is still found on a per job basis in exactly the same place

And if the issue is specific to MS Office apps, it would imply you have not initiated the printer itself, and MS doesn't do that for you like Adobe does. It uses Last used Settings, so the prompt will not occur until you selected Xerox features > Advanced, then it should invoke the prompt from then on.

[snyder.1592@osu.edu]

Joe,

I also have the same issue.  We installed the Xerox Color C60 printer and can see the selection to enable the Accounting system but there is no place to enter the code.  There is no popup prompt from Word or Excel for us to enter the accounting code when we go to print.  The printer settings are correctly configured as Windows users can print using their accounting code.  It just seems to be the Mac users that lost the ability to enter the accounting code.

The picture you show is from an older driver.  Version 4.8 of the driver is what we have installed and there is no Configuration tab as in previous versions of the driver.  Where do we go to enter the Accounting code using the new driver?

.

[Joe Arseneau]

Same as in every Xerox driver for Macs